Jimmie and Charlene Hill
CEO & founders
Meet the owners! Jimmie is the CEO and President of Pathways. They have a Christian background and have been married for over 50 years. Caring for others is in their nature and has been for over 40 years! They have been foster parents, adopted, and also took care of their own family who had disabilities. They were inspired to open Pathways after the passing of Charlene's uncle who had downs syndrome. She felt in her heart that she could make a difference for others just like she did for him. In the time period that Charlene cared for him in her home, it was common for people to put individuals with special needs in an institution. Charlene could not do that and decided it was best that he live with her, well before community based services was a thing! I guess you could say they were ahead of their time. After this revelation, Pathways was born in August of 2000 and has been serving the community since.
Charlene is the Director of Pathways and is responsible for the strategic leadership of the organization as a whole. During her time here, she has successfully upheld CARF Accreditation and secured 3 year accreditation terms, which is the longest they accredit for. Her primary goal is to ensure the mission is translated successfully throughout the company when it comes to business strategy, quality services, performance measures, quality improvement projects, and much more. She is the grand daughter of Charlene and Jimmie Hill and grew up around individuals with disabilities her whole life. With her unique upbringing, her passion for serving this community grew more and thus acquired her Bachelors of Science in Business Administration from East Carolina University to better serve the community.
Keola is the Qualified Professional for Pathways and is responsible for clinical supervision of clients, annual plan meetings and works directly with guardians and staff to ensure the needs of those we serve are met. She has been working in this field for about 20 years, the past 12 years have been with us. She has a bachelors of science in human development and family studies. She is also on the board of health at the Craven County Health Department.
Crystal is the office manager and her responsibility includes ensuring data integrity with paperwork, filing, and ensuring our EHR system is running at peak performance. She has been working in this field since 2006 and started out as a DSP. She continues to love the "in the field" type of work but has also taken on being a residential supports provider, and was chosen by an individuals mother at her passing to be a guardian. Crystal is the grand daughter of Charlene and Jimmie Hill so she has the unique up-bringing as well to be able to understand the unqiue needs of those that we serve. She was inspired by this and pursued her CNA degree.
Jackie is the book keeper. You can look to her for ensuring the financial integrity of the company. Her responsibilities include billing for services rendered, ensuring data integrity between billing systems, payroll, and taxes for the company. Her passion for this field led her to come work for us about 15 years ago because she wanted to work for a company that was honest and loved to help those who can't help themselves at times.